Press Releases
Indiana Multi-Specialty Group Expands With Medinformatix
MedInformatix branches out to Orthopedics, customizing its software to new field.
Testimonial
"After evaluating many RIS systems, Radiology Services of New York chose Medinformatix for several reasons. It's easy to use, easy to customize and most important of all, it's a reliable system for our busy practice."
- Gene Adayev -- Radiology Services of New York.
Real Time Support
MedInformatix offers superior technical support 24/7 provided by professional engineers and software specialists with rapid response and resolution times.
Clients become familiar with our technical support team during the sales and implementation process, establishing a personal touch to future communications. In person or online demonstrations of our software solution are available to interested clients and sales and support personnel will answer any questions regarding the software, how it interfaces with other systems, installation procedures and ongoing training and support.
Should a problem arise, there are numerous ways to get help – by phoning our technical support center in Los Angeles, online through email or through one of our value added resellers, should the system have been purchased through them.
Our support team documents every call and resolution and regularly conducts client satisfaction questionnaires to receive the feedback required for constant improvement of the support process.
MI Interactive is one of the most innovative support systems we use. It is a Web-based, real-time remote tool that provides a simple way for our technical professionals to quickly manage and resolve any problems via the Internet. While online and with our client’s permission, our support staff can use MI Interactive to:
• Communicate with clients in real-time via voice or keyboard chat.
• Gainremote access to your desktop to view your screen and monitor activity rather than rely upon verbal descriptions of the problems you are experiencing.
• Illustrate and annotate problems for clients using an online whiteboard.
• Upload client files for analysis, or download software patches.
• Broadcast commands to client’s browser over the Internet.
• Troubleshoot and solve problems in real time while clients observe the process.
• Allow you to record demonstrations and receive demonstrations of new features.
Clients can learn a great deal when our support representatives access their desktop and demonstrate solutions and workarounds while they look on. This form of help-desk use also provides an excellent opportunity for training and development. It is a very efficient use of time and provides faster, more effective customer service.
