MedInformatix offers
superior technical support 24/7 provided by professional
engineers and software specialists with rapid
response and resolution times.
Clients become familiar with our technical support
team during the sales and implementation process,
establishing a personal touch to future communications.
In person or online demonstrations of our software
solution are available to interested clients and
sales and support personnel will answer any questions
regarding the software, how it interfaces with
other systems, installation procedures and ongoing
training and support.
Should a problem arise, there are numerous ways
to get help – by phoning our technical support
center in Los Angeles, online through email or
through one of our value added resellers, should
the system have been purchased through them.
Our support team documents every call and resolution
and regularly conducts client satisfaction questionnaires
to receive the feedback required for constant
improvement of the support process.
MI Interactive is one of the most innovative
support systems we use. It is a Web-based, real-time
remote tool that provides a simple way for our
technical professionals to quickly manage and
resolve any problems via the Internet. While online
and with our client’s permission, our support
staff can use MI Interactive to:
